Tata AIG General Insurance announces seamless & real-time digital process for travel insurance claims
- Paperless process
- Easy claims registration process
- Easy document submission
- Real time claims tracking and status updates
- Faster process
October 10, 2023, National: Tata AIG General Insurance Company Limited, one of the leading insurance providers in India, has introduced a faster and efficient online claims journey through a digital fast-track process for travel insurance claims. The process provides customers with a seamless, user-friendly resourceful platform where they can simply register their claim directly on the tataaig.com website, submit the relevant documents, and track its status, minimizing the need to engage with call centres or through emails. Tata AIG’s new process enables customers to file their claims through an easy-to-use digital claims platform, even while they are traveling.
Tata AIG’s new efficient, digital claims process offers travel insurance policyholders to file all types of claims for accident and sickness medical expenses and other relevant claims as applicable in policy coverage.
Through this new feature, insured will have access to a seamless digital platform that displays the critical information of claim during claim journey.
Speaking about digital claim process, Mr. Rajagopal Rudraraju, Executive Vice President and National Head, Accident and Health Claims, Tata AIG General Insurance Company Limited, said, “Travel insurance is the most effective guard one can have in case of an emergency while travelling. We recognise the importance of enabling our policyholders to be more digitally connected and have an accessible and straightforward claims process. It is an essential and a must have when you are facing any unexpected event. Digital claim journey is important for our travel insurance policy holders that will help them to file their claims and have access to real-time status updates from any part of the world.”
Travel insurance policyholders at Tata AIG can visit the company website, www.tataaig.com, register their claims, upload all relevant documents online themselves (no intermediary, agent, or Direct Selling Agent needed), check for claims status.
About Tata AIG General Insurance Co. Limited
Tata AIG General Insurance Company Limited is a joint venture company between Tata Group and American International Group (AIG). Tata AIG General Insurance Company Limited celebrates 22 years of service this year since it commenced operations in India on January 22, 2001. The Company has grown strongly to emerge as one of the preferred private general insurance companies in India with several pioneering firsts to its credit. Driven by a mission to create better tomorrows for customers by delivering trustworthy and innovative insurance products, Tata AIG’s broad portfolio of protection covers for businesses and individuals, are backed by years of professional expertise in product offerings, service capabilities and seamless claims process management.
As on March 31, 2023, Tata AIG General Insurance Company Limited, has achieved compounded annual growth rate (CAGR) of 35%. The company has issued over 12+ million policies, settled 1.5+ million claims. As on 31st March 2023, its Gross Written Premium (GWP) at Rs 13,448 crores. With 213 offices spread across the country, Tata AIG General Insurance Company Limited has a robust multi-channel distribution network of 76000 plus licensed agents including POSP, 550+ licensed brokers and bancassurance partners; a workforce of 8200+ employees, including 900+ full time claim experts, spread over 170 locations, tie-ups with 6500+ workshops and 8100+ network hospitals and worldwide network of claim servicing partners and a dedicated customer service & operations team, consistently delivering desired customer service experiences, powered by the latest innovations in technology.
For more information, please log on to www.tataaig.com