Home Press Release Experience Sony’s best-in-class customer service for cameras and lenses at the newly revamped Alpha Service Center in Bangalore

Experience Sony’s best-in-class customer service for cameras and lenses at the newly revamped Alpha Service Center in Bangalore


Bangalore, 19th July 2023: Sony India announces upgrade of its service center in Bangalore to Alpha Camera Body repair center to provide best-in-class customer service for camera body and lenses. With upgrade of this Alpha Service Center in Chandigarh, Sony has now expanded its footprintacross 22 cities in India including Delhi, Ghaziabad, Jaipur, Ludhiana, Chandigarh, Chennai, Coimbatore, Cochin, Trivandrum, Kozhikode, Hyderabad, Vijayawada, Mumbai, Ahmedabad, Pune, Nagpur, Indore, Kolkata, Guwahati, Bhubaneswar and Bangalore.

Vishal Mathur, National Head of Customer Service at Sony India, said, “We have always strived to deliver the best services to our customers and this has led us to widen our service network across India. This expansion for Alpha Camera body and lens repairs facilities is a testament to the brand’s continued dedication to customer satisfaction”.

Sony India now has the widest service network of after sales support for Digital Imaging products with 8 service centers for lens repairs , 25 service centers for Alpha Camera Body repair across 22 cities, 40+ service centers which can offer basic services like CCD Imager cleaning and firmware updates and 220+ collection centers pan India.

Mukesh Srivastava, Head of Digital Imaging Business at Sony India, said, “By supporting and assisting partners in local markets, Sony aims to ensure customers receive exceptional service and satisfaction along with quicker and faster turnaround at all outlets across the country. The new service centers will offer customers a seamless experience across multiple touch-points to provide a consistent brand experience that surpasses expectations.”

The service centers are equipped with necessary jigs and tools to deliver best quality repair of Alpha camera body, Camera Lens, Professional Cameras and other digital imaging products like Digital Still Cameras and Camcorders. Customers can also avail instant services for basic supports like CCD Imager cleaning and getting the latest firmware update to enjoy best performance from their products. The friendly customer care staff at these service centers will help customers to register their in-warranty products on Sony Alpha Community portal to enable them avail free of cost additional one year warranty on applicable products.

Sony India will soon roll out a free checkup camp at these service centers where customers can get CCD imager cleaning for maximum of three products and get the latest software version updated.  

Alpha Service Center Details:

LocationASC NameAddress
 Bangalore Abhivrudhi Tech235/12, ‘Suraj Centre’, Ground Floor, 27th Cross, 7th Block, Jayanagar, Bangalore – 560070.Phone No: 080-22440123 / 22442233Email : abhivrudhi.tech@gmail.com

About Sony Alpha Community

In an effort to build a robust Alpha community with a strong network of amateur and professional photographers on one platform, a special initiative has been undertaken by Sony India where users can now avail several benefits by simply registering their Alpha cameras, lenses on the Alpha Community. Customers can also avail attractive discounts on photo tours (50% discount on photo tours for their first trip and 25% discount for the consecutive trips) and a chance to participate in photography/videography contests to win exciting prizes like cameras, lens and professional camcorders and a lot more. The portal also has a ‘Support Tab’ where customers can get direct access to Sony’s rich knowledge base and download product manuals, troubleshooting guides, firmware updates and compatible softwares. They can access Sony’s advanced ASC (Authorised Service Center) locator which is customised  for  Alpha users. Overall, the platform will be a one-stop destination to get all latest updates, firmware updates, free service camps, workshops and new launches for Sony Alpha. For more information, visit Alpha Community.

About Sony India Pvt. Ltd.

Since its establishment in 1994, Sony India, a wholly owned subsidiary of Sony Corporation in Japan, has positioned itself as a premium brand across product categories such as television, digital imaging, personal audio, home entertainment, gaming, car audio, and professional solutions. Sony India is committed to offering the utmost customer satisfaction by providing unparalleled standards of sales and services.



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