CM.com – a global leader in cloud software for conversational commerce – is exhibiting at AI Everything, GITEX Global to showcase Conversational AI Cloud, a next generation solution enabling people to easily build AI chatbots, voice bots, knowledge bases, or other conversational interfaces without any coding skills needed whatsoever.
Wael Ali, Regional Director, MEA
Customers from every demographic use self-service channels such as web and mobile as their first point of contact for “pain-free” customer service thanks to the advancements in AI and related communication technologies.
For customer-centric businesses, AI can be the driving force of their customer service offerings. These days customers want fast access to support and information. A PWC report showed that nearly 80% of customers say speed, convenience, and knowledgeable help are the most important aspects of a positive customer experience.
Indeed, customers’ expectations of service are rising rapidly with 77% saying the most important element of good online customer service is a company that values their time, according to a report from Forrester Research. But consumer expectations for great customer service rarely match what companies deliver – and they lose US$62 billion in the process.
CM.com’s innovative solution has come just at the right time.
“Our proven solution doesn’t require a single line of code to build and maintain unique customer and employee experiences,” explains Wael Ali, Regional Director MEA. “Businesses can create and launch an intelligent conversational bot and design personalised conversations based on Q&As and dialogs to offer the best experience. Conversational AI Cloud brings continuous learning and improvement to provide the most accurate answers.”
CM.com supports A-tier organisations across the globe. The company was awarded the “Best Practices Competitive Strategy Leadership Award” in the European Conversational AI industry by Frost & Sullivan.
Ali adds “We have created a solution with simplified technology and a CMS that is easy to use for everyone and really accessible. To get started, you need to understand what your main purpose is and how mature you are in your conversational strategy. We advise people to start small, learn and use the data to optimise conversational interfaces. Conversational AI Cloud is designed to scale with a business, so it can keep innovating.”