Gaurav Gupta, co-founder and head of supply at food delivery platform Zomato, has resigned, only days after the firm said it would shortly discontinue its in-house grocery delivery service due to order fulfilment gaps that resulted in poor customer service.
Zomato debuted on the stock exchanges in July with an initial public offering (IPO). In April 2020, during the first wave of the Covid-19 pandemic, it decided to enter the online grocery delivery industry.
“I am choosing a new direction in my life and will begin a new chapter, drawing much inspiration from this defining chapter of my life — the previous six years at Zomato,” Gupta wrote in an email to workers earlier Tuesday.
“We now have an incredible team leading Zomato forward, and it is time for me to take a different path in my career. As I type this, I am overcome with emotion and believe that no words can adequately express how I am feeling right now “He penned.
Deepinder Goyal, the company’s CEO, confirmed Gupta’s departure. “I want to express my gratitude to GG for everything he has done to help Zomato succeed over the last few years,” he wrote in a blog post.
“We’ve seen Zomato through both good and bad times together and are proud to have brought it here today. There is still a great deal of our trip ahead of us, and I am grateful that you are hanging your boots at a period where we have a strong team and leadership to guide us.”
Gupta joined Zomato in 2015 as Business Head of Table Reservations and was promoted to Co-Founder in 2019 to focus on the company’s nutrition business launch. That vertical was decommissioned last week.
He was also a member of the team that created Zomato Pro and investigated methods to enhance merchants’ experiences on the platform.
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